Return & Refund Policy
Effective Date: 01/012026
1. Overview
Cast In Deep USA LLC strives to ensure customer satisfaction with every purchase made through https://www.gticecream.com.
If you are not satisfied with your purchase, please review the return policy below.
2. Return Eligibility
Customers may request a return within 7 days of receiving their order.
To qualify for a return:
- The item must be unused and in its original condition
- The item must be returned in the original packaging
- Proof of purchase or order number must be provided
Returns requested after the 7-day period may not be accepted.
3. Return Shipping
Customers are responsible for all return shipping costs unless the return is due to:
- A defective product
- An incorrect item sent by us
We recommend using a trackable shipping service to ensure your return is received.
4. How to Initiate a Return
To initiate a return, please contact us at:
dylan@castindeep.com
Include the following information:
- Order number
- Description of the issue
- Photos if the item is damaged or incorrect
Once your request is reviewed, we will provide return instructions.
5. Refunds
Once the returned item is received and inspected, we will notify you regarding the status of your refund.
If approved:
- Refunds will be issued to the original payment method
- Processing may take 5–10 business days depending on your bank or payment provider
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
Please include photos of the product and packaging so we can resolve the issue quickly.
7. Non-Returnable Items
Certain items may not be eligible for return if they:
- Show signs of use or damage after delivery
- Are missing original packaging or components
8. Contact Information
For return requests or questions about your order:
Email: dylan@castindeep.com